customer success – Virtual Primary care

Curai Health scales their credentialing with Medallion

Curai Health & Medallion

Curai Health is harnessing ML/AI to help patients get the right info to doctors to improve diagnostic outcomes and make the doctors themselves more efficient. Patients build lifelong primary care relationships with Curai Health, and can access their care team anytime, day or night via Curai Health’s mobile and desktop chat platforms.

Before Medallion, Curai Health solved credentialing through a combination of spreadsheets, the operations team and a small outside credentialing consulting firm. But with plans to expand, their team looked to find a more scalable solution.

To evaluate Medallion against other tools, Curai Health assembled a small internal working group. In comparing Medallion to their existing process, the Medallion platform was appealing for a few reasons:

  1. All credentials in a single place.
  2. The ability to scale with a growing provider team.
  3. A platform to support Curai Health’s specific workflow.

Against competitors that were looked at, Medallion stood out as a single solution for both credentialing and licensing. As the company launches in new states, the ability to immediately support that from within Medallion appealed.

As an actively growing telemedicine practice with an expanding provider team, Curai Health must ensure that its providers are properly credentialed before they can see patients. This means running a rigorous credentialing process that includes compliance measures such as background checks and primary source verification of medical licenses, DEA registration and board certification. Curai Health’s credentialing committee must sign off on each provider to ensure that these protocols are followed. Medallion’s Credentialing Committee feature solves this need so that the operations team can notify the committee of providers that are ready to be approved, and these approvals can then be recorded directly within Medallion.

We’re really excited that Medallion has streamlined our credentialing process. Our credentialing committee now has a digital record of approvals that’s easily accessible.
Jared Simon, President
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