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Medallion drives $2.4M in ROI for Tampa General

$2.4M ROI in the first six months with Medallion.

90% Increase in team efficiency.

10/10 NPS score.

The challenge

The credentialing inefficiencies they were experiencing were unsustainable. Additionally, high operating costs and long timelines risked service quality and their competitive edge.

The solution

Within the first six months of engagement, Medallion has driven a $2.4M return on investment* for Tampa General Hospital.

About Tampa General Hospital

A leader of medical excellence in West Central Florida, Tampa General Hospital is a private, not-for-profit acute care hospital, primary teaching hospital for the University of South Florida College of Medicine, and also serves as the region’s only burn center, adult solid organ transplant center and provides specialized rehabilitation services. It operates a 1,040-bed facility employing over 8,000 primary care physicians (PCPs,) nurse practitioners (NPs,) physician assistants (PAs,) and more. The hospital services a dozen counties with a population of over four million. 

Renowned for its top-tier care, it's ranked as the #1 hospital in Tampa Bay and features among the top 50 in the nation in six specialties, with high performance in five additional specialties.

The key pillars of success: How Medallion’s partnership drove $2.4M in ROI for Tampa General Hospital

Tampa General Hospital overcomes cost and efficiency hurdles with Medallion

Tampa General Hospital, grappling with high operational costs and lengthy credentialing processes, embarked on a mission for change. At a healthcare conference, a chance meeting between the hospital's Director of Innovation, Jason Swoboda, and Derek, CEO of Medallion, led to more conversations with Tampa Genera's team, including Scott Arnold, Executive Vice President/Chief Digital and Innovation Officer. Their discussions paved the way for a transformative partnership.

The inefficiency we were experiencing was unsustainable. High operating costs and long timelines risked service quality and our competitive edge. Our clinicians and patients deserved better."

— Scott Arnold, Executive Vice President/Chief Digital and Innovation Officer

Leveraging credentialing automation and a platform that checks all the boxes

Medallion's NCQA-certified platform transformed Tampa General Hospital’s credentialing process, merging speed with accuracy and simplicity. This change saved significant daily costs in credentialing work and integrated seamlessly with the hospital’s existing systems, fostering growth and operational agility.

Setting the stage for future growth and OpEx

"The value Medallion brings is undeniable - from automating cumbersome tasks to enhancing operational efficiency," says Scott. For Tampa General Hospital, this partnership has solved immediate challenges and set the stage for sustained innovation and excellence in healthcare services.

*ROI totals $2.3M, plus an additional $100,000 savings in software costs.

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