How Southwest Medical Imaging (SMIL) cut credentialing time by 80% with Medallion

SMIL faced operational slowdowns due to limited visibility into payer enrollment approval process, high volume of manual follow ups, and lower ROI due to slow turnaround times for enrollment approvals.

SMIL implemented Medallion Core, Ongoing Monitoring, Payer Enrollment, and Credentialing to enhance provider onboarding process. They also enabled CAQH Management to delegate data monitoring to Medallion’s team and reduce manual work by their staff.

SMIL has seen a reduction in turnaround times for payer enrollments and credentialing packets - due to Medallion’s ownership of follow ups and streamlined approach towards application completion.

Southwest Medical Imaging (SMIL) provides diagnostic and interventional radiology services through 17 outpatient centers across the Scottsdale and Phoenix areas. Before partnering with Medallion, SMIL’s team managed credentialing and enrollments through manual processes with limited visibility and long turnaround times, creating delays in provider onboarding and impacting operational efficiency.

SMIL now operates with greater speed and control. With implementation and onboarding guidance and a customized discount structure, SMIL reduced manual effort by 50% and accelerated credentialing turnaround from 15 days to just 3, all while improving visibility and ensuring providers can begin practicing sooner to meet patient demand.